Quality Prints, Redefined.
Privacy Statement | Safeguarding Your Data
TERMS OF SERVICE:
Welcome to Amron Duplicating & Service Center! These Terms of Service ("Terms") govern your use of our website, amron-dsc.com (the "Site"). By accessing or using the Site, you agree to be bound by these Terms, our Privacy Policy, and any additional terms that may apply to specific sections of the Site or services we offer.
- Changes to Terms: We may update these Terms at any time. We will post the revised Terms on the Site. Your continued use of the Site after we post any such changes constitutes your acceptance of the Terms, as modified.
- Acceptable Use: The Site and its content are protected by copyright, trademark, and other intellectual property laws. You may access and use the Site for your personal, non-commercial use only.
- What You Can't Do: You cannot copy, modify, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, distribute, lend, rent, sub-license, rent, perform, create derivative works from, adapt, alter, edit, frame, rebrand, or otherwise use any Site content without our written consent.
- What You Grant Us: When you submit content to the Site (comments, reviews, shopping experiences, likes, dislikes, product suggestions, etc.), you grant us a royalty-free license to use, copy, modify, or display such material for any purpose we choose.
- Third-Party Links: Links on our Site to third-party websites are not endorsements of those sites, their products, or services. We are not responsible for any damage to your device or loss of payment incurred while visiting an external link.
- Governing Law: These Terms will be governed by and construed in accordance with the laws of the State of New York.
- Continued Use: If you agree with these Terms, you are welcome to continue using the Site.
PRIVACY POLICY:
At Amron Duplicating & Service Center, we prioritize the security and confidentiality of your information. We implement robust measures to protect your data:
- Data Retention: We retain your files and client information only for the duration of the job. All data is securely deleted within 24 hours of project completion.
- Physical Security: All physical materials, including hardcopy originals and digital media, are returned to you upon project delivery. We securely shred any wastepaper and make-ready materials on-site daily.
- Cloud Storage Avoidance: We do not store any client documents or media on third-party cloud storage services like Google Drive or Dropbox.
- Information Sharing: We do not sell or share your personal information, such as email addresses or phone numbers, with any third-party or subcontractor. We only use this information for order processing, invoicing, payment, and shipping purposes.
- Confidentiality: We treat all privileged and confidential information, including legal documents, court cases, and banking information, with the utmost care and discretion.
- Non-Disclosure: We are committed to maintaining the confidentiality of your information. We do not share or sell any client information, including email addresses and phone numbers, to third parties or subcontractors. We only use this information for internal purposes related to your project, such as order processing, invoicing, and shipping.
RETURN & REFUND POLICY:
Thank you for choosing Amron Duplicating & Service Center. We strive to provide high-quality products and services. However, we understand that mistakes can happen. Here's our return and refund policy:
Order Errors:
- Incorrect Orders: If we make an error in your order (e.g., wrong design, incorrect quantity, or incorrect shipping address), we will correct the error at no additional cost to you. We will either reprint the order or provide a full store credit or refund.
- Damaged Products: If your order arrives damaged, please contact us immediately with a photo of the damaged item. We will either reprint the order or provide a full refund.
Customer Dissatisfaction:
- Product Quality: If you are not satisfied with the quality of your printed product, please contact us within 30 days of receiving your order. We may request a photo of the issue. If we determine that the product is defective, we will reprint it or provide a refund.
- Color Mismatch: Due to variations in monitor displays and printing processes, slight color variations may occur. We cannot guarantee an exact color match.
Return Procedures:
- Authorization: Before returning any product, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Shipping: You are responsible for the cost of shipping the returned item(s) to us. We recommend using a trackable shipping method.
- Refunds: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method.